Dear Corporate Support Employees,
First off, I want to say, I appreciate the, often, hard work you do in keeping your various companies products running. Some of you, particularly those who haven’t outsourced your support jobs to India or other countries, deserve praise.
I do have a complaint that I want to
vent and rant about discuss, however. The trend of placing a limit on user feedback, usually 140 characters. Please note, that some of us, like myself, prefer to provide to companies a detailed report when I have a problem.
For example, I recently had an issue with my Samsung Intensity II cell phone. When I tried to contact Samsung’s support, through their website, I was left with the only option of contacting them through
that waste of fucking time, Twitter.
I did contact them and Mary (the representative) was quite helpful, though it took close to 15 tweets each to be told the phone’s limitations were intentional. (I.e. design flaws).
The same conversation could’ve been solved with two emails.
Just a few minutes ago, I was faced with the same problem with Mozilla Firefox. It seems that
greed inducing cults corporations truly don’t care about their customers, anymore. If, in fact, they ever did care about them beyond the contents of their wallets.
If the people running your departments were smart,
which I know they’re not they would have long ago realized that people like you have a job because people like me need help with the garbage products your companies produce.
So, do me, and yourselves, a favor and let’s go back to using email for customer support, mmmkay?